How to Read Your CareCredit Statement

First identify the statement period

A billing statement is a snapshot of account activity through its closing date. An online current balance may include transactions that occurred after the statement closed, so the two figures do not always match.

Before comparing documents, note the billing-cycle dates and the statement closing date. Then use the previous statement’s ending balance as the starting point for reviewing the new cycle.

CareCredit’s published example is illustrative, and statement layouts can change. Use the labels on your own statement rather than expecting every field to appear in exactly the same position.

Summary of account activity

This section provides the high-level movement from the previous balance to the new balance. It can include:

• Previous balance
• Payments and other credits
• New purchases
• Returns or adjustments
• Fees and interest charges
• New account balance

Use the summary as a reconciliation checkpoint. If the new balance changed more than expected, the detailed transaction and interest sections should explain why.

Payment information

The payment information area shows the total minimum payment due and its monthly due date. It may also contain late-payment and minimum-payment warnings.

The minimum payment is the amount required for that billing cycle. It should not automatically be treated as the amount that will pay a deferred-interest promotional balance in full before expiration. Keep the monthly due date separate from every promotional expiration date.

If you are managing a promotion, the dedicated guide explains why the CareCredit minimum may not pay it off in time.

Promotional expiration notice

This notice identifies deferred-interest promotions approaching expiration and reminds the cardholder to pay the applicable promotional balance in full before the stated date to avoid the associated deferred interest.

CareCredit says reminders can appear as a promotion approaches its final 60 and 30 days. Do not wait for a reminder to begin tracking the date. Copy the exact expiration date from the statement and compare it with your payment schedule.

The promotional expiration date is not necessarily the same as the monthly payment due date or statement closing date.

Promotional purchase summary

This is the key section for understanding special financing. For each promotional purchase, look for:

• The transaction or promotional description
• The remaining promotional balance
• The promotional expiration date
• Deferred or billed interest associated with the promotion

When an account has several promotions, each transaction should appear with its corresponding details. Record them as separate balances rather than treating the total account balance as one promotion.

For a focused walkthrough, see how to find your promotional balance and end date.

Interest charge calculation

The interest charge calculation identifies APRs and interest charges by transaction or balance type. CareCredit’s statement guidance says this section can also include expiration information for promotional financing purchases.

Use it to determine whether an interest charge relates to a standard purchase, a promotional balance, a reduced-APR plan or another account category. Do not assume that all interest appearing on the statement came from the most recent purchase.

If a large charge first appeared after a promotion expired, the guide to interest after a CareCredit promotion ends provides a separate investigation process.

Transaction summary

The transaction list is the chronological account ledger for the billing cycle. Compare each item with provider receipts, payment confirmations, bank records and refund documentation.

Check for:

• Purchases you recognize
• Payments and the dates they were credited
• Provider refunds or other credits
• Fees and interest
• Corrections or adjustments

A payment submission confirmation does not by itself show how the payment affected every promotional balance. Compare the promotional purchase summary before and after the payment.

Reconcile the statement in a repeatable order

1. Confirm that the previous balance matches the prior statement.
2. Add purchases, fees and interest shown for the cycle.
3. Subtract payments, refunds and other credits.
4. Confirm that the result explains the new balance.
5. Record the minimum due, due date and every promotion deadline separately.
6. Compare each promotional balance with the prior statement.

Keep statements in date order along with receipts and payment confirmations. This makes it easier to identify the first cycle in which a missing payment, refund, unfamiliar charge or interest problem appeared.

What to do if something looks wrong

First rule out timing: an online transaction may have posted after the statement closed, and a provider refund may require separate processing before appearing as a card-account credit.

If the issue remains, use the customer-service number on the statement or the back of the card, or an official account dispute channel. Explain the exact transaction, amount and date you believe is incorrect. Keep copies of every relevant statement and confirmation.

Federal billing-error protections can have deadlines. CFPB guidance says a written billing-error notice generally should be sent no later than 60 days after the issuer sent the statement where the error first appeared. Follow the billing-rights instructions on your own statement rather than sending a dispute to the payment address.

Frequently asked questions

Why is my statement balance different from my online balance?

The statement is fixed as of its closing date, while the online balance can include later purchases, payments, credits or interest. Compare the dates and recent activity.

Where is the CareCredit promotional balance shown?

Look in the promotional or special-purchase summary. Match each balance with the expiration date displayed for the same promotional transaction.

Does the minimum payment pay off the promotional balance?

Not necessarily. The minimum is the required payment for the billing cycle. A separate payoff pace may be needed to bring the promotional balance to zero before expiration.

Where can I see why interest was charged?

Review both the interest charge calculation and promotional purchase summary. Together they help identify the balance type, APR, expiration information and deferred or billed interest.